Important Information

Due to varying fabric sizes and weights, we cannot confirm the exact weight of your package until it is ready for shipping.

• Shipping rates listed on the website are subject to change after being weighed.
• If your package exceeds 2kg, we will contact you to cover the additional shipping balance.
• You may also opt to use your own shipping method.

Domestic Shipping

Abuja: Delivery within Abuja takes 1-5 business days after production.

Outside Abuja (Nigeria): Deliveries outside Abuja but within Nigeria take 4-7 business days after production.

International Shipping

All international orders are fulfilled by DHL, ensuring each package is trackable. International delivery typically takes 7-14 business days after production.

📌 Production & Ready-to-Wear (RTW)

• We offer Ready-To-Wear & Made-To-Order items. Some are available for immediate dispatch, while others require production.
• Production time: 2-14 business days (no express option).
• No custom sizing or alterations – please use our size guide.
• Urgent orders? Confirm availability before purchasing.
• Fabric availability may affect delivery time for made-to-order items.
• Items marked "in stock" may still require production time before shipping.

For full details, visit: Production Policy

Q: I am trying to make a payment with my Nigerian card, but it’s not going through. What should I do?

A: If you are using a Nigerian card, please select Flutterwave as your payment gateway during checkout. Flutterwave is optimized for processing payments with Nigerian debit and credit cards, ensuring a smooth and secure transaction experience. If you experience any further issues, please contact our support team for assistance.

Returns & Exchanges

• Sale items are final – no refunds, exchanges, or alterations.
• Returns accepted within:
• Items must be unused, with tags & original packaging.
• Faulty items? Report within 72 hours with images to support@therailclothing.com.

📌 Refunds & Shipping

• Refunds issued as store credit (gift card) after return approval.
• Customers cover the cost of sending items back, and return shipping is non-refundable.

For full details, visit: Returns & Exchange.