FAQ'S

How Long Till I Get My Order?

The Rail's productions timeline is between 2 -10 working days. Unless it’s an item that is ready to go. If not it will be produced and sent out and delivery can take upto 1- 10 working days depending on your location. 

Please Read Our Delivery Policy Here.

Do You Ship Internationally?

Yes, we ship to every country DHL ships to. 

What Payment Methods Are Accepted?

The Rail Clothing accepts multiple payment options to ease customers transactions based on their locations. Bank Transfer Payment (Naira & Pounds), USSD, Credit & Debit cards, and Paypal.

Do I need an account to place an order?

No. You do not require an account to shop with us. However, account holders have access to more frequent discounts and features.

How Can I Cancel Or Change My Order?

If your order hasn’t been shipped, kindly contact us via email support@therailclothing.com or WhatsApp +234 905 704 0974, we will cancel the order and help you change it to correct items.

Please note, we will not make refunds just because you changed your mind. Check our return & exchange policy.

Who should I contact if I have any queries?

All the pages on our website have a floating button where you can access multiple channels to contact us; Whatsapp, Instagram and you can email us at support@therailclothing.com