FAQ'S

How Long Will It Take to Receive My Order?

Our production timeline for Made to Order items is 7–14 working days. If the item is Ready to Wear, it will be shipped immediately. Delivery times vary depending on your location:
Local (Nigeria): 1–5 working days
International: 5–10 working days
For more information, please check out our Delivery Policy Here.

Do You Ship Internationally?
Yes, we ship to all countries serviced by DHL. No matter where you are in the world, we've got you covered.

What Payment Methods Are Accepted?
We accept multiple payment options for your convenience, including:

  • Bank Transfer
  • USSD Payments
  • Credit & Debit Cards
  • PayPal (On Request)

If you are a Nigerian customer using a Nigerian bank card, please select Flutterwave at checkout for a smoother transaction experience.

I am trying to make a payment with my Nigerian card, but it’s not going through. What should I do?

A: If you are using a Nigerian card, please select Flutterwave as your payment gateway during checkout. Flutterwave is optimized for processing payments with Nigerian debit and credit cards, ensuring a smooth and secure transaction experience. If you experience any further issues, please contact our support team for assistance.

Do I Need an Account to Place an Order?

No, you can shop with us without creating an account. However, account holders enjoy exclusive discounts and additional features.

How Can I Cancel or Change My Order?

If your order hasn’t been shipped, you can contact us to make changes or cancel it:

Note: We do not offer refunds if you simply change your mind. Please refer to our Return & Exchange Policy for more information.

Who Should I Contact If I Have Any Questions?

We’re always here to help! You can reach us through:

Feel free to reach out anytime. We're here to make your shopping experience seamless and enjoyable!